How to Return Food to PetSmart

PetSmart offers a "no-hassle" return policy for dissatisfied customers. Regardless of whether you mistakenly purchased the wrong item or your pet simply would not eat the pet food, PetSmart will refund your purchase. Return your pet food item to a PetSmart store or mail it in for a refund. Refunds are available in cash, merchandise return cards or funds returned to your credit card. To be eligible for a refund, you must have the receipt for the product and it should not be more than 60 days from the date of the purchase.

Things You'll Need

  • Receipt
  • Credit card
  • Packing slip
  • Identification
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Instructions

    • 1

      Seal the container or bag to prevent food leakage, if you have already opened it. The food must remain in its original packaging to be eligible for a return.

    • 2

      Bring the receipt along with the food to your nearest PetSmart store.

    • 3

      Present the cashier with these items and your credit card, if you paid for the item with one. The store will return the money to your card.

    • 4

      Receive cash back if you paid for your food item with cash. Receive a merchandise return card for the original value if you purchased the food with a gift card or with a check. Alternatively, receive a cash refund after at least 10 days from the date that you purchased the food with a check.

    • 5

      Mail your item back to PetSmart if there are no stores near you. Include your receipt and the packing slip. You are responsible for all shipping charges. PetSmart recommends using an insured and traceable method of shipping.