Here's why:
* Safety: Holding pets can be stressful for both the animal and the customer, and it can lead to injuries.
* Disease transmission: Pets can carry germs that can be harmful to humans.
* Animal welfare: PetSmart prioritizes the well-being of the animals in their care and believes holding them can be disruptive.
However, there are a few exceptions:
* Adoption Events: During adoption events, you may be able to interact with the pets, including holding them, with the guidance of staff.
* Specific events: PetSmart occasionally hosts events where you can interact with pets, such as petting zoos or meet-and-greets.
* Staff assistance: If you are considering adopting a pet, PetSmart staff may allow you to hold the pet under their supervision.
It's always best to ask a PetSmart employee for clarification on their specific policies.